Privacy Policy

Privacy Policy

This privacy statement informs you about the type of data collected on our website https://norwesttech.com and any of its sub-domains such as https://dev.norwesttech.com, which we will refer to as (“website”) in this document, and about how we use, share, retain and protect personal data.

Who we are

We are Northwest Technical Solutions, which will be referred to as (“we”) in this document. Our website address is http://norwesttech.com.

What personal data we collect and why we collect it:

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to track anonymous usage data to better improve our products and services. Cookies are used to track unique views and site usage data.

Detailed/personalized Analytics are also enabled for users that have services enabled on their devices. This allows cross-browser experience syncing and more detailed usage data to be collected such as geological location or demographic information. This information is used for internal sales and marketing research. It is anonymous when users do not opt-in.

Store

We collect information about you during the checkout process on our store.

What we collect and store:

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site. Please see the cookie policy section for details.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Set up your account for our store.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings.
  • Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Who we share your data with:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent.

Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

We take your privacy seriously, so we ensure that only the information absolutely necessary is available and utilized for delivery of products and services.

What we share with others

We share information with third parties who help us provide our orders and store services to you;

Payments

We accept payments through PayPal, Stripe and Square. When processing payments, some of your data will be passed to these services, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Service Provider’s Privacy Policy on its website for more details.

Link’s to Canadian Versions have been provided below where available:

How long we retain your data:

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username without request). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service to protect the integrity of the content.

How to Contact Us:

Use our Contact Us page, phone our offices, or email us at [email protected] if you have any questions.

How we protect your data:

All customer and employee data are stored encrypted on secured servers according to PCI compliance requirements. Staff take all steps within their power to limit unauthorized access to data. Access is strictly limited and monitored.

Workflows, tools and procedures are constantly updated to meet the constantly changing threats of the digital landscape. All access to data is restricted, monitored and regulated.

If you have any questions about further details we are always happy to answer questions by email at [email protected].

What data breach procedures we have in place:

We have redundancy plans in place to ensure that each service is contained as its own point of failure. Additionally, all tokens, keys or other encryption services are forward secure whenever possible (Some legacy devices may not support forward secure encryption but it is mitigated at other levels as much as possible).

In the event of a data breach affecting any of our services, we will put our internal breach plans into motion to re-key services as needed and notify affected customers of the scope and impact of the breach so that they can take necessary steps. When possible we will also provide you with recommended steps to ensure your security.

What third parties we receive data from:

We receive data from third parties that you agree to use or already have setups such as Google Account or Experience Services.

Please carefully read all notifications and emails as they contain vital information about your rights and security.

If you ever have questions about any of our policies or services please don’t hesitate to ask.

What automated decision-making and/or profiling we do with user data:

Individual services will outline their data profiling and automation inside of service level agreements.

Industry regulatory disclosure requirements:

None Applicable

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